MANAGED IT
Day-to-day IT for Lincoln and Omaha businesses, from the Hickman team. Desk hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. CT. After hours is for outages.
HELP DESK
In-scope help desk runs on the documented engagement. SAINT’s public target is a 15-minute help-desk response. Monitoring, identity, email, and the help desk are mostly remote. On-site work is for closets, hardware, cameras, and doors.
MICROSOFT 365 AND GOOGLE WORKSPACE
Administration covers access, email, and day-to-day tenant work for Microsoft 365 or Google Workspace. A migration is a separate scoped project, not an assumption.
BACKUP
Backup and disaster recovery are part of managed IT when they are written into the scope, including backup verification. Hardware and projects that were not documented are quoted before they start.
CO-MANAGED
Co-managed IT is a shared model, not a takeover. Your IT lead keeps priorities. SAINT can fill gaps that are hard to staff in-house, such as after-hours overflow and monitoring when that is scoped, with written boundaries for who owns what.