HOW WE ENGAGE
Dollar amounts are not published here. A written number follows an assessment of the environment.
The preferred model is a documented fixed monthly rate after the scope is written. Inside that scope there is no per-ticket charge. Typical managed IT in that scope is monitoring, in-scope help desk, patching, tenant admin, and backup verification — whatever the agreement actually lists.
When a fixed package would be fiction — projects, messy takeovers, or work outside the written scope — billing is time-and-materials in 15-minute increments. The rate is stated before the clock starts. Out-of-scope work is quoted before it happens.